In 2021 I’m answering a list of weekly journal questions. Read about it here.
Write about what’s happening around you.
We have an electric garage roller door (which I *love*). Lately we’ve had some troubles with it, not always opening when the button is pressed and it wasn’t moving quite as fast as it used to. We decided it needed a service and of course it went on the “must get to one day” list.
Fast forward a week and it slowed so much it would have lost a race with a snail. This was enough to prompt action, so I made a booking for a technician to come the following week to service it.
Of course, less than 24 hours later, it refused to move. The Hub rang around and managed to find a company that could come the next day. He then rang the original company to cancel our existing appointment (they had said at the time they had nothing earlier).
He rang and got the young receptionist. She asked what he wanted and he said, “I just need to cancel an appointment”. She told him she’d put him through. He asked if she could do it but she insisted she had to put him through.
The Hub was put through to an automated voice which asked him to leave a message explaining what he wanted. He said he needed to cancel his appointment and left his number.
Less than 2 minutes later the young receptionist called him back. “You left a message saying you need to cancel your appointment.”
You have to laugh.
What’s been happening in your world?
January 30, 2021 at 2:27 am
LOL oh my goodness that is insane! I hope the door works now!!
January 31, 2021 at 4:46 pm
So happy to report that the door is working beautifully now, although we had to get a new motor for it.
January 30, 2021 at 5:47 am
Yeah, I did laugh!
January 31, 2021 at 4:47 pm
What’s even funnier, is we then got an email from the company asking how we found their service during our appointment? *shaking head*
January 30, 2021 at 10:12 am
I think you dodged a bullet with that company. I mean, honestly?
January 31, 2021 at 4:48 pm
I know, right! We went to them on recommendation. The next company was randomly chosen and they were awesome.
January 31, 2021 at 10:26 am
Well, she could have saved a step for sure! Hope your door is fixed!
January 31, 2021 at 4:48 pm
The Hub almost commented to her about their process, but decided it wasn’t worth it.
February 1, 2021 at 9:26 am
The joys of modern technology in this information age; at both ends.
Garage doors are still the same as in 1965, except for the finishes on the doors. The same motor and springs go into all most all of them. The motors are a marvel of planned repairs because they still use soft carbon brushes to supply electricity.
On the other end, a secretary that hasn’t learned how to use the phone properly. Rather than put you on hold, she shuffles through the tree system they taught her; probably to finish a talk with her mother.
I have had three houses with garage doors and think they are out to get me. They all ambushed me and made it hard for me to get myself and my truck out, usually when timing is of the essence. One time I was going to pick up Kathy at the airport, ended up borrowing a neighbor’s car.
February 2, 2021 at 8:06 pm
I’ve been ambushed by our door before. Not long after we first moved in the power went out and I had no idea how to open the door to get the car out. We hadn’t thought about power outages so hadn’t investigated options. I now what to do now, but it was a very panicked me when I had to pick the young Barbarians up from school and was stuck in the garage!